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| Revenue & Car
Accounting Department |
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| Waybilling & EBOL Support |
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| For customer
assistance or inquiries regarding shipping papers, bills of lading, and
waybilling |
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| EDI
customer bill of lading setup (including EBOL) |
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| Fax
number to initiate a shipment on ICE or DME |
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| Diversions or changes in
billing |
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| Telephone: (888) 358-7504 |
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| Fax: (866) 777-9941 |
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| E-mail:
waybilling@cedaramerican.com |
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| Freight
Claims and Filing Rebate/Allowance Contracts |
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| Assist customers in filing
claims for damaged lading, lading loss and damage
claims. |
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| Submitting
claims for rebate/allowance agreements |
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| Contact: Janette Glenn |
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| Assistant Manager Revenue
Accounting |
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| Telephone: (605) 782-1332 |
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| Fax: (605) 782-1280 |
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| E-mail:
jglenn@cedaramerican.com |
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| Credit,
Collections, & Customer Refund Requests |
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| Establishing credit with
DME/ICE (credit applications) |
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| Questions regarding payment
options |
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| Requesting refunds of
overpayments |
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| EDI Freight Bill/Payment
Information |
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| Contact: Melissa Hollingshead |
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| Assistant Manager Revenue
Accounting |
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| Telephone: (605) 782-1333 |
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| Fax: (605) 782-1342 |
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| E-mail:
mhollingshead@cedaramerican.com |
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| Freight
Billing, Rating, ISS, & Overcharge Claims |
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| Freight Invoice Disputes,
Questions, or Problems |
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| Answering interline
settlement questions (including rate/divisions) |
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| Misroute claims, deprived
revenue claims, and adjustments to waybills
settled in ISS. |
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| IC&E Contact: Julie
Meeker |
DM&E Contact: Barb Hult |
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| Telephone: (605) 782-1338 |
Telephone: (605) 782-1601 |
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| Fax: (605) 782-1280 |
Fax: (605) 782-1280 |
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| E-mail:
jmeeker@cedaramerican.com |
E-mail: bhult@cedaramerican.com |
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| Car Hire |
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| Answering questions regarding
car hire |
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| Contact: Sandra Hogan |
Contact: Amanda Fechner |
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| Manager Car Accounting |
Car Accounting Technician |
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| Telephone: (605) 782-1301 |
Telephone: (605) 782-1171 |
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| Fax: (605) 782-1280 |
Fax: (605) 782-1280 |
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| E-mail:
shogan@cedaramerican.com |
E-mail: afechner@cedaramerican.com |
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| Miscellaneous Invoicing
Contacts |
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| Answering questions regarding
demurrage: |
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| IC&E Contact: Shannon
Wight |
DM&E Contact: David Barnes |
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| Telephone: (605) 782-1413 |
Telephone: (605) 782-1412 |
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| Fax: (866)-253-2977 |
Fax: (866)-253-2977 |
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| E-mail:
swight@cedaramerican.com |
E-mail: dbarnes@cedaramerican.com |
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| All Other Revenue Accounting
Inquiries |
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| Contact: Mike Haggerty |
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| Director Revenue & Car
Accounting |
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| Telephone: (605) 782-1331 |
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| Fax: (605) 782-1280 |
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| E-mail:
mhaggerty@cedaramerican.com |
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